Some time I got call from partner or re-seller asking about how to configure ESRS VxRail HCI from DELL EMC. Before we go how to configure ESRS, did you know what is ESRS?
Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster. It is completely virtual and offers flexibility for enterprise environments of any size. For more info you can click here and here
Connecting VxRail to SRS is easy, have two method, first using External SRS and second using Internal SRS, before that please read requirement from here: https://community.emc.com/community/support/esrs
You must valid account at https://support.emc.com before setup and edit like below:
Then you can edit/enable SRS:
Kindly note, begin code release 4.7.200 ( i am forgot ) vxrail manager has been available at vcenter menu, you can find at “configuration” tab, in the data center cluster . if you have difficult to find and configure this, you can contact your re-seller or open Service Request to DellEMC hotline support or contact me at cecep.esa (at ) gmail.com . good luck